All questions related to your profile and managing it

• How can I change my password? 467
• I play in several clubs, can I have a single login? 282
• I have a single account across several clubs, how do I choose which club to display? 246
• A family member wants to become a member, can I add them? 199
• How do I book for a family member? 63
• I've lost my password. How can I recover it? 287
• How do I change my profile photo and information? 58
• I have several accounts: how do I merge them into a single login? 58
• How do I change the site language? 68
• How do I set my personal access code? 60
• My data: download, leave the club, delete my account 104
• How do I become a club member online? 79

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 199
• Why are some cells pink on the board? 425
• How can I make a booking 996
• How can I book with a guest? 284
• How can I edit a booking? 250
• How can I delete a booking? 345
• All courts are occupied. Can I join the waiting list? 143
• What payment methods are available to me for a booking? 166
• How to create an open booking 97
• How to join an open match 85
• Where can I find the court access code (door code)? 65
• How do I withdraw from an open match? 58
• How do I view my booking history? 57
• How do I see the weekly schedule? 58
• How do I find and book at another club? 64

How do I register for a camp or a school?

• Sign up for a tennis lesson 149

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 55
• How do I pay for a booking with my wallet? 62
• How do I split the payment with my partner? 59
• How do I use my restaurant vouchers? 61
• How do I view and pay my invoices? 57
• How do I download my certificates? 99
• How do I send money from my wallet to another member? 67

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 64
• How do I join my club's WhatsApp groups? 63
• How do I take part in the Défi-Plugin (challenge tournament)? 54

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 70
• How do I turn on dark mode? 60
• How do I install the Plugin.ch mobile app? 66
• How do I choose the notifications I receive on my phone? 86
• Where can I find the messages sent by my club? 86

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 85
• The administration home page 93

• Manage access 90
• Manage membership cards 86
• Manage clubhouse 73
• Manage restaurant credit 57
• Manage email sending 61
• Manage invoicing 67
• Manage member groups 64
• Manage registrations 70
• Manage special days 65
• Manage offers 63
• Manage online payments 66
• Manage billing regions 68
• Manage the club manager 62
• Manage challenge tournaments 61
• Manage RFID validation 75
• Manage general settings 66
• Setting up the accounts (general ledger) 101
• Configure EBICS: connect Plugin.ch to your bank 79
• Gate access log 100
• Manage multiple buildings 80

• Create a new court 73
• Manage court groups 83
• Manage booking periods 88
• Manage court usage 70
• List, edit, or delete a court 74
• Manage sports 96
• Close courts 93

• Create a new season 66
• Edit or delete a season 70
• Open the winter season by copying last season 64
• Link a sport to a season 89

• Manage recurrence authorizations 81
• Manage restrictions 75
• Manage subscription type 70
• Create booking prices: per session or per season 58
• Check rates with the rate grid 85
• Manage non-member and pay-as-you-go deductions 95
• Booking without a subscription: the guest subscription 101

• Create an item 65
• Assign an item to a member 56
• Edit or delete an item 69
• Delete an item assigned to a member 69
• Import linked items from Excel 88

• Display the member list 77
• Create a new member 76
• View a member's detailed information 63
• Display a member's operational data 83
• Manage member subscriptions 70
• Import member data 81
• Print member cards 85
• Print and export the member list 71
• Charge an item to a member or a group 77
• Link a member to a group 70
• Edit and delete a member 65
• Search for a member 67
• Managing duplicates: merging two profiles 88
• Managing units to be deducted: personalised hours and non-members 83
• Manage Swiss Tennis licenses 87
• Topping up a member's wallet 97
• Find and reactivate a removed member 101
• Issue a certificate for a member 65
• Managing families 92
• Handling erasure requests (GDPR) 76

• Add a new sponsor 74
• Invoice sponsors 73
• Re-invoice sponsors 64

• Assign and remove a role 77
• Roles and access: create and edit a role 69

• Activating the Lessons module 76
• Creating lesson items 69
• Create, edit, and delete a lesson 61
• Manage lesson groups 57
• Manage lesson enrollments 78
• Prerequisite 84
• Invoice and reminder texts 62
• Teachers' schedule 75
• Grouped payments of registrations (basket) 77
• Change the rate of a registration 118
• Copy a lesson for the next season 89

• Complete management of equipment rental 73

• Find old invoice groups (archives) 89
• Invoice considerations and display 72
• Create invoices 63
• Send invoices by email 59
• Manage payment reminders 71
• Print invoices 75
• List and search invoices 80
• Edit and delete invoices 69
• Invoicing a membership fee or an item: what's the difference? 48
• Automatic reminders for e-mail invoices 85
• Keeping the accounts with the general ledger 68
• Manage family discounts 116
• Import accounts from Excel 82
• Carry an overpayment over to the next invoice 93
• Transit accounts for online payments 119
• How invoice dates are calculated 89
• Annuler une facture ou une ligne déjà comptabilisée 103

• List of bank payments 55
• Processing via bank files 90
• Process a manual payment 86

• Process installments 73

• Managing bookings in the schedule 110
• Configure and use open matches 67
• Manage the set times 56
• Create a promo code and use it 68
• Refund a fixed-hour session that was released and taken again 77
• Moving a booking and creating a recurrence in the schedule 87
• Creating and managing recurrences 99
• The weekly view and the all-sports view 76
• The cash journal and the history of a booking 95
• Manage cash register prices 79
• Offering items with a booking 88
• Deleted bookings and deletion records 88
• Replace a player on a fixed hour 93
• A fixed hour cannot be added: nothing is displayed 80

• Manage automatic emails 76
• Sending bulk emails 73
• Manage messages 78
• History of sent emails 67
• Writing an e-mail with the editor 81
• Birthday and inactive member e-mails 90

• Manage challenge tournaments 63

• Enable partner search 81

• The statistics dashboard 65
• Invoicing bookings from the statistics 90

• Access the program 79
• Booking by a member 93

• Creating and configuring a lesson 87
• Sign up for a tennis lesson 78
• Managing registrations (administrator) 71
• Managing groups and the schedule 77
• Tennis lesson invoicing 68
• Invoicing check and Youth and Sport export 64

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 75
• Adding and editing an employee 68
• Special cases: minor salary, young people, pensioners, LPP 71
• Running the monthly payroll 79
• Entering a compensated absence (army, maternity, illness, accident) 84
• The 13th salary and holidays for hourly employees 81
• Paying salaries and reconciling them with the bank 79
• Correcting an approved payslip 89
• Salary certificates and annual lists 71

You'll find all the questions about booking without an account

• How can I book if I don't have an account 918
• Where can I find available courts in my area? 165
• How can I edit/cancel my booking if I don't have an account? 198